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NEC Smart Hospitality Solutions provide hoteliers with an IT platform for delivering authentic, optimized services that allow each guest to enjoy a relaxed and pleasant hotel stay, basking in the warmth of hospitality. From operations critical to the running of the hotel to the provision of new guest services, NEC Smart Hospitality Solutions cover all the bases to reduce IT operation loads and allow hotel staff to concentrate on providing guests with better service. These solutions promote business growth by enhancing operational efficiency, improving service provision, and speeding up management, while at the same time reducing costs.
NEHOPS is an industry-beating solution that reduces hotel operation costs, optimizes revenue, and enhances management.
NEHOPS is composed of three subsystems, PMS, Banquet, and CRM. These systems implement thorough data coordination.
Guest stay histories and banquet usage information can be browsed on a single screen, providing quick access to important information such as previous stay details, pillow preferences, and required items.
This information can be used to improve services for repeat guests and boost customer loyalty.
The NEHOPS subsystems can also interface with reservation channels such as a global distribution system (GDS) and central reservation system (CRS), as well as flexibly coordinate with the accounting system.
This allows information to be collected and shared quickly, enabling, for example, a previous day’s sales report to be distributed the next morning.
From big chain hotels to specialized accommodations, NEHOPS can implement the business strategies of each hotel.
Property Management System (PMS)
The PMS optimizes revenue and enhances management by providing functionality to deliver accommodation services, improve the efficiency of front-desk operations and reservation services, and analyze hotel operations.
The Banquet system supports the smooth running of MICE, weddings, and company banquets with a range of flexible management, arrangement, payment, and analysis functions.
Customer Relationship Management (CRM)
CRM enables the integrated management of information about guests such as their stay histories and satisfaction levels, allowing hotel to tailor services to meet guests' needs, thereby improving customer loyalty.